Program Information
- Obtaining and maintaining health insurance
- Understanding what mental health and substance use disorder benefits are covered by your insurance and how to access them
- Finding mental health and substance use disorder providers
- Assisting you with obtaining needed approvals (such as prior authorization, additional services, and out-of-network services)
- Appealing denials of mental health and substance use disorder services and medications
- Providing referrals
- Conducting education and outreach sessions for consumers, health advocates, and treatment providers
- Identifying and addressing parity and other legal violations
CHAMP services are available to everyone, regardless of insurance coverage, including the uninsured. Our services are available year-round.
CHAMP is designed to help all New Yorkers navigate and overcome insurance-related barriers to accessing mental health and substance use disorder services.
Representatives may be able to help you resolve your concern immediately, or enlist the expertise of a dedicated CHAMP legal, substance use disorder, or mental health specialist to address the issue. You can be assured timely, respectful, and culturally-sensitive assistance with your concerns, including:
○ Access to treatment;
○ Denial of services;
○ Access to medication;
○ Parity/coverage discrimination issues;
○ System navigation;
○ Medical benefits;
○ Enrollment referral;
○ Legal assistance for insurance appeals.
Real Stories, From Real People
“When calling your program, I quite expected to get put on another wait list. Instead, we found immediate help and received much-needed support. AHI CHAMP is personally responsible for helping to save a life and helping me retain my solidity through it all. Your staff member has become a trusted advisor and source of comfort. I want to thank your organization for all that you have done and commend you for having such an amazing staff.”
~ anonymous
“My CHAMP Specialist is an excellent person to do business with! She is very prompt and on top of things. She addresses any and all problems. She is even willing to sit there and listen when you are having a mental health day and just need to vent. She worked on my case immediately, keeping me updated on the process. She treated me with the utmost respect and never once judged me. I’m a very satisfied customer!”
~Krista N.
Resources
Contact Us
CHAMP is a FREE and CONFIDENTIAL service available to everyone, regardless of insurance coverage, including the uninsured. If you or anyone you know is having trouble getting needed substance use disorder or mental health services, CHAMP can help!
Contact us to set up a FREE appointment at 1.866.872.3740, or visit EASE Appointment Request to request an appointment online.
