Practice Innovation Solutions

AHI’s Practice Innovation Solutions team provides free technical assistance to physician practices interested in achieving NCQA quality recognition and preparing for major payment changes.

“AHI was extremely helpful in breaking (the process) down for us because it helped us know where we stood and the right steps to take.”

Abe Bates, Office Manager, Adirondack Pediatrics, Glens Falls
speaking on how AHI helped the practice achieve 2014 NCQA
Patient-Centered Medical Home Level 3 status.

Benefits to Practices

  • Increase clinician and staff member satisfaction.
  • Participate in new payment/reimbursement models.
  • Improve practice efficiency.
  • Integrate care management functions into your practice.
  • Concrete opportunities for improvements in patient care.
  • Maximize the practices’ health information technology investment and use of EHR data.

Areas of Assistance

  • Skilled transformational assistance provided through a combination of remote and on-site coaching, training, and support;
  • Access to a faculty of nationally-recognized experts and online modules (providing CME and MOC credits) related to the transformation process;
  • Services include, but are not limited to, assistance with maximizing incentives from payer contracts, avoidance of penalties, care management, quality improvement, and networking.

Meet The Team

Louann Villani

Louann Villani

Executive Director

Louann Villani, Executive Director at AHI, oversees the Practice Innovation Solutions program in addition to her other population health management responsibilities. Prior to joining AHI, Villani served in several management roles for Albany Medical Center, most recently as Director of Clinical Informatics. In that role, she established a hospital-based department with a primary focus on clinical oversight for electronic clinical systems. A Registered Nurse, Villani earned an Associate of Science degree in Applied Science from Cazenovia College and a Bachelor of Science degree in Nursing from SUNY Binghamton.

Jolene Munger

Jolene Munger

Provider Services Manager

Jolene Munger, Provider Services Manager at AHI, is responsible for leading the day-to-day operations of the Practice Innovation Solutions program. Prior to joining AHI, she served as Population Health Coordinator for Carthage Area Hospital, with responsibility for managing 11 Delivery System Reform Incentive Payment (DSRIP) Program projects for the hospital and its outlying clinics. Munger holds a Bachelor of Arts degree, cum laude, in History and Archeology from SUNY Potsdam, a Master of Arts degree in Biological Anthropology from the University of Kansas, and a Master of Public Health degree from the University of Kansas Medical Center. She is a PCMH Certified Content Expert (CCE).

Karen Rappleyea

Karen Rappleyea

Provider Engagement Manager

Karen Rappleyea, Provider Engagement Manager at AHI, provides assistance to practices pursuing NYS Patient-Centered Medical Home (PCMH) recognition. Prior to that, she was responsible for overseeing practice integration efforts for the Delivery System Reform Incentive Payment (DSRIP) Program at AHI. Rappleyea earned a Bachelor of Arts degrees, cum laude, in English Literature and Economics from Wheaton College Massachusetts. She is a PCMH Certified Content Expert (CCE), and a Certified Fundraising Executive (CFRE).

Jodi Galpin

Jodi Galpin

Practice Transformation Specialist

Jodi Galpin, Practice Transformation Specialist at AHI, supports the Practice Innovation Solutions program. Prior to joining AHI, she held the position of Patient Care Coordinator for Capital Region Orthopedics. In that role, among other duties, she provided customer service to patients and was responsible for scheduling surgical appointments, assisting patients in both pre- and post-operative routines, insurance authorization, and coordination with all staff and doctors. Galpin attended Hudson Valley Community College and the State University of New York at Oneonta.

Ready to explore the benefits of PCMH recognition for your practice and patients?

For more information fill out the Practice Interest Survey below or contact: [email protected], or 518.480.0111, ext. 421.

or Click Here To Fill Out Survey
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