Community Support Services

CHAMP

New York State’s Community Health Access to Addiction and Mental Healthcare Project (CHAMP), a joint statewide program of the New York State Office of Mental HealthOffice of Alcoholism and Substance Abuse, and other partners, is designed to help individuals and their families access needed substance use disorder and mental health treatment services and get the most from their health insurance benefits.

CHAMP is a FREE and CONFIDENTIAL service available to everyone, regardless of insurance coverage, including the uninsured.

If you or anyone you know is having trouble getting needed substance use disorder or mental health services, CHAMP can help!

CHAMP Helpline

Call the CHAMP Helpline at 888.614.5400, 9:00 a.m. – 4:00 p.m., Monday through Friday.

Helpline representatives may be able you resolve your concern immediately, or enlist the expertise of a dedicated CHAMP legal, substance use disorder, or mental health specialist to address the issue. You can be assured timely, respectful, and culturally-sensitive assistance with your concerns, including:

  • Access to treatment;
  • Denial of services;
  • Access to medication;
  • Parity/coverage discrimination issues;
  • System navigation;
  • Medical benefits;
  • Enrollment referral;
  • Legal assistance for insurance appeals.

EASE

AHI’s Enrollment Assistance Services and Education (EASE) program, in partnership with Behavioral Health Services North and Citizen Advocates, provides education and outreach to consumers who have substance use disorders and/or mental health issues about their rights to access care and how to use their health insurance effectively.

If you need help enrolling in health insurance coverage or want to learn more about how best to use your health insurance to cover needed treatment, contact the EASE team to set up a FREE appointment at 866.872.3740, or visit www.ahihealth.org/ease/appointment-request to request an appointment online.

Resources

 

The AHI Informer

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