Organizational Transformation


Rural regions can face many challenges in delivering health care, including barriers to patient travel and provider access.

Telehealth and telemedicine are the delivery of clinical health care services through real-time video transmission to provide greater access to specialty and primary care, or remote patient monitoring in the home.

AHI supports telehealth and telemedicine throughout our nine-county North Country region by serving as a resource, helping partners to assess their needs and readiness, connecting organizations to specialists, providing insight on equipment and vendors, helping navigate through regulatory and reimbursement questions, organizing educational opportunities, and sharing grant information.

Providers Offering Telehealth Services

NOTE: Always call your provider office directly to ensure they accept your insurance for telemedicine visits.

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COVID-19 (Coronavirus) Resource Documents

In the wake of the COVID-19 pandemic and the number of changes happening by the hour, the AHI Telehealth team has made available the following telehealth-related resource documents for the benefit of regional organizations. Information is available on the multiple state waivers that have been released, Medicare waivers, commercial plan updates, telehealth software resources, upcoming webinars, and other agency resource guides related to this topic.

AHI Created Telehealth Resources

NYS Department of Health – Medicaid Waiver and FAQs

NYS Office of Mental Health – Waiver and FAQs

NYS Office of Addiction Services and Supports – Waiver and FAQs

NYS Office of Persons with Developmental Disabilities Guidance

Centers for Medicare & Medicaid Services Medicaid Waivers and FAQs

Federal Waivers

Miscellaneous Telehealth Resources

North Country Telehealth Conference

The North Country Telehealth Partnership (NCTP) each year hosts a conference in November. The organization strives to make this conference interactive and informational, providing attendees with updates on current and prospective future trends in telehealth, particularly applicable in rural settings. The latest conference attracted nearly 200 stakeholders.

Telehealth Conference Archive

North Country Telehealth Partnership

Visit the North Country Telehealth Partnership (NCTP) website for more information about northern New York’s leading agency focused on increasing access to health care through the innovative use of telehealth and telemedicine technology. The partnership, established in April 2013 with funding from New York State’s Charles D. Cook Office of Rural Health, is a joint effort of the Fort Drum Regional Health Planning Organization and Adirondack Health Institute.

The NCTP’s mission is to provide local health care providers with the technical assistance they need to develop and expand telehealth services, leading to improved access to high-quality health care for medically-underserved, rural North Country residents. The NCTP provides telehealth resources and support in an 11-county region (Clinton, Essex, Franklin, Fulton, Hamilton, Jefferson, Lewis, Saratoga, St. Lawrence, Warren, and Washington).

North Country Telehealth Partnership Webinars

The North Country Telehealth Partnership hosts a number of webinars each year. Below are webinar recordings focused on such topics as telehealth basics, definitions, modalities, billing, reimbursement and current uses.

Telemedicine Implementation Guide

Read the Telemedicine Implementation Guide, a document created for partners by the North Country Telehealth Partnership.

Join the Telehealth Learning Collaborative

The Telehealth Learning Collaborative is a monthly video conference hosted by the North Country Telehealth Partnership. The collaborative brings together stakeholders from across New York State to help ensure successful telemedicine project implementation, continuity, and sustainability.

DSRIP – AHI Performing Provider System (PPS)

Many Delivery System Reform Incentive Payment (DSRIP) projects may incorporate telemedicine into implementation.


For more information about the North Country Telehealth Partnership:

Katy Cook, MS
Certified Telehealth Coordinator
Project Manager, Telehealth
Adirondack Health Institute
101 Ridge Street, Glens Falls, NY 12801
518.480.0111, ext. 315
[email protected]

The AHI Informer

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