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Telehealth Technical Assistance Center

The Telehealth Technical Assistance Center’s purpose is to build telehealth capacity in New York’s Adirondack region to improve access to care, bolster patients post-discharge, and support community residents. This web page provides our health care partners the tools and resources they need to successfully develop their own telehealth program to provide greater access to both primary and specialty services that are otherwise difficult to obtain in our rural region.

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The Telehealth Technical Assistance Center is supported by a grant from the Charles R. Wood Foundation. The intention of the grant is to expand telehealth capacity in the region to improve care, support patients post-discharge, and serve the needs of community members. The initiative, whose goal is to connect multi-sector collaborators through telehealth, covers Clinton, Essex, Franklin, Fulton, Hamilton, Saratoga, St. Lawrence, Warren, and Washington counties.

Telehealth Encounters Tracked in the North Country to date

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“I remember a year ago lying on my sofa knowing I couldn’t go to the hospital in the middle of the night while I thought I was having a heart attack. The ambulance and ER would be $1,000 an hour and I couldn’t afford that – I have no insurance. I just stayed there petting my cat…they say petting your cat helps you’re blood pressure! Then, I received free telehealth equipment from ECHD to help me monitor my vital signs, blood sugar and weight. If you had told me a year ago it is all in the weight loss...I lost excessive weight and was able to stop 10 medications including BP and blood sugar medications. The only medication I take now is ½ of a cholesterol pill every other day. I depend on telehealth now. Sometimes I get up in the middle of the night and test my vital signs and still can’t believe how well I am doing. I’m not going to die tonight, I tell myself! Telehealth made everything come together and yesterday I finished signing up for insurance for the first time. I was sobbing all the way through the process. If you think I was riding my horse fast last summer – watch me now that I have health insurance! I fly like the wind.”

~ Liz Rowe, Community User of Telehealth in Essex County, New York

Telehealth Strategic Planning Resources

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Telehealth Regional Action Plan – Coming Soon!

Have Questions?

Please use the form below to contact our Telehealth Team

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Katy Cook

Katy Cook has been with Adirondack Health Institute (AHI) as the Telehealth Project Manager since late 2016. She, alongside Fort Drum Regional Health Planning Organization, oversees the North Country Telehealth Partnership, Northern New York’s leading agency focused on increasing access to health care through the innovative use of telehealth and telemedicine technology. Ms. Cook oversees the day-to-day operations and strategic development of this state-funded partnership, by providing expert assistance to health care providers and entities seeking information on telehealth as it relates to implementation, technology, reimbursement, clinical standards of practice, and more. She has a Master of Science degree in Health Care Administration from Utica College, and holds a Certified Telehealth Coordinator designation from the National School of Applied Telehealth. Prior to AHI, Ms. Cook worked in health care for more than eight years, both in the for-profit and not-for-profit sectors.
Nancy DelMastro

Nancy DelMastro

Nancy DelMastro has been with Adirondack Health Institute (AHI) since July 2019 as a Telehealth Project Specialist. Prior to joining AHI, she received her Master of Public Health degree from the University at Albany School of Public Health in May 2019 and her Bachelor of Science degree in Public and Community Health from Ithaca College in 2017. Ms. DelMastro has gained experience working in corporate wellness policy implementation, as well as various county and state health department positions.

Upcoming Telehealth Webinars and Events:

August 4th: 2pm EST

CDC Webcast: COVID-19 & Telehealth Implementation: Stories from the Field. Webinar link.

August 6th: 10:30am EST

Healthcare Innovation presents: COVID-19 and the Future of Healthcare- A virtual program with industry experts. Register here.

August 11 th : 1pm EST

IPRO QIN-QIO Webinar: Medicare Billing and Coding for Telehealth During the COVID-19 Pandemic. Register here.

August 13th: 2pm EST

National Association of Community Health Centers (NACHC) - Telehealth Office Hours.  Email [email protected] to register.

August 20th : 2pm EST

NCTRC Webinar - Novice to Expert: A Guide to Comprehensive Patient Assessment Using Telehealth in the Home. Register here.

August 25th : 12pm EST

Ohio Department of Health, Ohio State University School of Medicine Clinical Skills Education and Assessment Center, and the Upper Midwest Telehealth Resource Center present: Foundations of Telehealth: A Focus on Women’s Health. Register here.

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