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March 2018

Becoming a Health Literate Organization

March 26, 2018 @ 9:00 am - 3:00 pm
Crowne Plaza Resort & Golf Club, 101 Olympic Drive
Lake Placid, NY 12946 United States
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Workshop objectives: Recognize the 10 attributes of a health literate organization; Develop a leadership engagement strategy for health literacy initiatives taking into consideration the universal precautions approach; Identify strategies for developing consumer groups to gain feedback for patient/consumer material development; Distinguish the core principles and goals of the National Action Plan to improve health literacy; Create or enhance a strategy to integrate health literacy into strategic and operational planning, quality improvement, goals and measures. Target audience: Providers and small groups/teams…

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May 2018

Dinner and Learn: Improving Communication With Patients Through Cultural Competency and Health Literacy Best Practices

May 21, 2018 @ 5:00 pm - 8:00 pm
Crowne Plaza Resort & Golf Club, 101 Olympic Drive
Lake Placid, NY 12946 United States
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Seminar content will focus on developing an understanding of: Identifying strategies and opportunities for incorporating health-literate practices into daily interactions with patients;  Recognizing the potential benefits to all stakeholders of embedding National CLAS Standards into the practice framework;  Understanding the importance of culturally- and linguistically-appropriate services that address health disparities at a leadership level. Join trainers Jennifer Manganello, PhD, MPH, and Greg Owens, LMSW, as they provide physicians with strategies and tools to improve communication and understanding between the provider…

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Project TEACH Educational Dinner

May 23, 2018 @ 5:30 pm - 7:00 pm
The Butcher Block, 15 Booth Drive
Plattsburgh, NY 12901 United States
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“Dinner and Learn” opportunity for primary care offices about Project TEACH, a program funded by NYS OMH to strengthen and support the ability of New York’s pediatric primary care providers (PCPs) to deliver care to children and families who experience mild-to-moderate mental health concerns. Learn how Project TEACH works and what services are available for PCPs. Project TEACH also offers training sessions in various formats with CMEs. Speakers: Jeffrey Daly, MD, Medical Director, Child and Adolescent Outpatient Program, Four Winds Hospital, Saratoga Phyllis…

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Cultural Competency and Health Literacy Training – Empowering Health Care Consumers: Tools for Assessing Health Literacy and Promoting Chronic Disease Self-Management

May 30, 2018 @ 9:00 am - 3:00 pm
Holiday Inn – Saratoga Springs, 232 Broadway
Saratoga Springs, NY 12866 United States
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The AHI PPS is hosting the latest in a series of cultural competency and health literacy training sessions, a module ideal for front-end staff from clinical settings, public health agencies and community-based organizations who communicate directly with patients/clients. Empowering Health Care Consumers: Tools for Assessing Health Literacy and Promoting Chronic Disease Self-Management, facilitated by trainers Jennifer Manganello, PhD, MPH, and Greg Owens, LMSW, will focus on the core principles of shared decision-making and empowering consumers, and disseminating messages and designing…

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Cultural Competency and Health Literacy Training – Empowering Health Care Consumers: Tools for Assessing Health Literacy and Promoting Chronic Disease Self-Management

May 31, 2018 @ 9:00 am - 3:00 pm
Queensbury Hotel, 88 Ridge Street
Glens Falls, NY 12801 United States
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The AHI PPS is hosting the latest in a series of cultural competency and health literacy training sessions, a module ideal for front-end staff from clinical settings, public health agencies and community-based organizations who communicate directly with patients/clients. Empowering Health Care Consumers: Tools for Assessing Health Literacy and Promoting Chronic Disease Self-Management, facilitated by trainers Jennifer Manganello, PhD, MPH, and Greg Owens, LMSW, will focus on the core principles of shared decision-making and empowering consumers, and disseminating messages and designing…

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June 2018

Project TEACH Educational Dinner

June 7, 2018 @ 5:30 pm - 7:00 pm
Sergi’s Italian Restaurant, 10 Market Street
Potsdam, NY 13676 United States
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“Dinner and Learn” opportunity for primary care offices about Project TEACH, a program funded by NYS OMH to strengthen and support the ability of New York’s pediatric primary care providers (PCPs) to deliver care to children and families who experience mild-to-moderate mental health concerns. Learn how Project TEACH works and what services are available for PCPs. Project TEACH also offers training sessions in various formats with CMEs. Speakers: Eric MacMaster, MD, Assistant Professor of Psychiatry and Behavioral Sciences, SUNY Upstate Medical University…

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Cultural Competency and Health Literacy Training – Empowering Health Care Consumers: Tools for Assessing Health Literacy and Promoting Chronic Disease Self-Management

June 8, 2018 @ 9:00 am - 3:00 pm
Holiday Inn – Plattsburgh, 412 State Route 3
Plattsburgh, NY 12901 United States
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The AHI PPS is hosting the latest in a series of cultural competency and health literacy training sessions, a module ideal for front-end staff from clinical settings, public health agencies and community-based organizations who communicate directly with patients/clients. Empowering Health Care Consumers: Tools for Assessing Health Literacy and Promoting Chronic Disease Self-Management, facilitated by trainers Jennifer Manganello, PhD, MPH, and Greg Owens, LMSW, will focus on the core principles of shared decision-making and empowering consumers, and disseminating messages and designing…

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July 2018

Screening, Brief Intervention, and Referral to Treatment (SBIRT) Training

July 18, 2018 @ 8:00 am - 1:00 pm
Queensbury Hotel, 88 Ridge Street
Glens Falls, NY 12801 United States
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Screening, Brief Intervention, and Referral to Treatment (SBIRT) is an integrated, public health approach to the delivery of early intervention and treatment services for persons with or at risk for developing substance use disorders. Evidence-based SBIRT training, facilitated by Allison Reynolds, Program Director, Council for Prevention, is being offered in Glens Falls. The four-hour training will help you identify these individuals, incorporating screening for all types of substance use with brief, tailored feedback, and advice. Read the training flyer for more…

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October 2018

Cultural Competency and Health Literacy Training Series Wrap-up Session

October 4, 2018 @ 9:00 am - 3:00 pm
Livingood’s Restaurant and Brewery, 697 Bear Swamp Road
Peru, NY 12972 United States
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Workshop objectives: Recognize health literacy communication strategies such as shared decision-making and empowering consumers including core principles from: Ask Me 3/ARHQ Share/Teach Back Define health literacy Define cultural competency Identify cultural competency concepts such as implicit bias and the CLAS Standards Target audience: Appropriate for all agency/staff levels including, but not limited to public health agencies, community-based organizations, and clinical providers; perfect training for front-end/clinical staff who communicate directly with patients. This training is also appropriate for anyone who wants to revisit…

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Cultural Competency and Health Literacy Training Series Wrap-up Session

October 5, 2018 @ 9:00 am - 3:00 pm
Hotel Saranac, 100 Main Street
Saranac Lake, NY 12983 United States
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Workshop objectives: Recognize health literacy communication strategies such as shared decision-making and empowering consumers including core principles from: Ask Me 3/ARHQ Share/Teach Back Define health literacy Define cultural competency Identify cultural competency concepts such as implicit bias and the CLAS Standards Target audience: Appropriate for all agency/staff levels including, but not limited to public health agencies, community-based organizations, and clinical providers; perfect training for front-end/clinical staff who communicate directly with patients. This training is also appropriate for anyone who wants to revisit…

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Cultural Competency and Health Literacy Training Series Wrap-up Session

October 26, 2018 @ 9:00 am - 3:00 pm
Queensbury Hotel, 88 Ridge Street
Glens Falls, NY 12801 United States
+ Google Map

Workshop objectives: Recognize health literacy communication strategies such as shared decision-making and empowering consumers including core principles from: Ask Me 3/ARHQ Share/Teach Back Define health literacy Define cultural competency Identify cultural competency concepts such as implicit bias and the CLAS Standards Target audience: Appropriate for all agency/staff levels including, but not limited to public health agencies, community-based organizations, and clinical providers; perfect training for front-end/clinical staff who communicate directly with patients. This training is also appropriate for anyone who wants to revisit…

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November 2018

Behavioral Health Workforce Webinar Series: Service Obligated Programs for Recruitment and Retention in Health Profession Shortage Areas

November 13, 2018 @ 1:00 pm - 2:00 pm

Join us for the first of a four-part webinar training series on recruitment and retention strategies and best practices for behavioral health professionals. This training will provide attendees with a deeper understanding of service-obligated programs available through the federal and state governments and the health profession shortage areas that exist within our region. Read the training flyer for more details. Register for the webinar.  

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The Plattsburgh Patient Experience – Providing Care From a New Lens: Trauma-Informed Care

November 14, 2018 @ 8:30 am - 4:00 pm
The Butcher Block, 15 Booth Drive
Plattsburgh, NY 12901 United States
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There is growing awareness that trauma is pervasive and the impact of trauma is often deep and life-shaping. Violence and trauma are often at the center of an individual's criminal or juvenile justice involvement, work/school problems, mental health challenges, and substance use. This training will introduce participants to the essential elements of a trauma-informed system of care and how that understanding can be applied to the policies and practices that shape service delivery The training is being offered 8:30 a.m.…

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Growing a Strong Direct Care Workforce: A Strategic Approach to Recruitment and Retention

November 16, 2018 @ 9:00 am - 3:00 pm
Fort William Henry, 48 Canada Street
Lake George, NY 12845 United States
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Explore demographics influencing the ability of direct care workers, the threats to staff stability stemming from other service sectors, and share innovative practices that lead to significant improvements in recruitment and retention. Read the training flyer for more information. Register for the training session.

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The St. Lawrence Patient Experience – Providing Care From a New Lens: Trauma-Informed Care

November 28, 2018 @ 8:30 am - December 12, 2018 @ 4:00 pm
Best Western, 90 East Main Street
Canton, NY 13617 United States
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There is growing awareness that trauma is pervasive and the impact of trauma is often deep and life-shaping. Violence and trauma are often at the center of an individual's criminal or juvenile justice involvement, work/school problems, mental health challenges, and substance use. This training will introduce participants to the essential elements of a trauma-informed system of care and how that understanding can be applied to the policies and practices that shape service delivery The training is being offered 8:30 a.m.…

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December 2018

Health Care/EMS Leadership Workshop

December 6, 2018 @ 8:00 am - 12:00 pm
Queensbury Hotel, 88 Ridge Street
Glens Falls, NY 12801 United States
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This foundational workshop will provide participants with an overview of the tools and techniques incorporated by EMS leadership and management. Though this training has an EMS focus, it will serve to benefit all health care organizations. Focused discussions will aim to prepare participants to incorporate leadership in their organization to increase their effectiveness and positively affect their overall mission. This workshop is for established leaders, new leaders, and anyone with an interest in leadership. Two pre-requisite webinars will be posted on the AHI…

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The Plattsburgh Patient Experience – Providing Care From a New Lens: Motivational Interviewing – Part 1

December 7, 2018 @ 8:00 am - 4:00 pm
The Butcher Block, 15 Booth Drive
Plattsburgh, NY 12901 United States
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This two-part training is designed to help health care staff increase their skill in engaging patients in health behavior change. Participants will gain knowledge and experience with the spirit of motivational interviewing, clinical empathy, and MI skills that will help them motivate patients to engage in healthy behaviors. Each training will be followed by an opportunity to participate in coaching calls to strengthen skills, problem-solve, and share successes. The training will be held 8:30 a.m. - 12:00 p.m., or 12:30…

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The St. Lawrence Patient Experience – Providing Care From a New Lens: Motivational Interviewing – Part 1

December 7, 2018 @ 8:00 am - 4:00 pm
Best Western, 90 East Main Street
Canton, NY 13617 United States
+ Google Map

This two-part training is designed to help health care staff increase their skill in engaging patients in health behavior change. Participants will gain knowledge and experience with the spirit of motivational interviewing, clinical empathy, and MI skills that will help them motivate patients to engage in healthy behaviors. Each training will be followed by an opportunity to participate in coaching calls to strengthen skills, problem-solve, and share successes. The training will be held 8:30 a.m. - 12:00 p.m., or 12:30…

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January 2019

The St. Lawrence Patient Experience – Providing Care From a New Lens: Motivational Interviewing – Part 2

January 17 @ 8:00 am - 4:00 pm
Best Western, 90 East Main Street
Canton, NY 13617 United States
+ Google Map

This two-part training is designed to help health care staff increase their skill in engaging patients in health behavior change. Participants will gain knowledge and experience with the spirit of motivational interviewing, clinical empathy, and MI skills that will help them motivate patients to engage in healthy behaviors. Each training will be followed by an opportunity to participate in coaching calls to strengthen skills, problem-solve, and share successes. The training will be held 8:30 a.m. - 12:00 p.m., or 12:30…

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The Plattsburgh Patient Experience – Providing Care From a New Lens: Motivational Interviewing – Part 2

January 18 @ 8:00 am - 4:00 pm
The Butcher Block, 15 Booth Drive
Plattsburgh, NY 12901 United States
+ Google Map

This two-part training is designed to help health care staff increase their skill in engaging patients in health behavior change. Participants will gain knowledge and experience with the spirit of motivational interviewing, clinical empathy, and MI skills that will help them motivate patients to engage in healthy behaviors. Each training will be followed by an opportunity to participate in coaching calls to strengthen skills, problem-solve, and share successes. The training will be held 8:30 a.m. - 12:00 p.m., or 12:30…

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